• Items for exchange/return must be in perfect condition, without any damage or breakage, and must not have been used or the packaging opened.
• Promotional items, products with discounts, items ordered incorrectly in terms of model or scent, and products purchased from sources other than our company as the distributor are not eligible for exchange/return under any circumstances. We reserve the right to deny exchanges/returns for such items.
• If there are delivery mistakes, product issues, or damage during transport, you can request an exchange or return by contacting us through various channels and providing details of the product and the order number within 7 days of receiving the item.

– Contact us :  Email : [email protected], LINE Official Account : @thaliacandle, Tel : 082-662-6414

• The company will conduct an investigation and respond to you within 3-5 business days. In the meantime, you are required to send the problematic products back to the company and ship them to the company’s address.
• In the case of product returns, the company will process the refund to you via bank transfer, including the value of the products you purchased and the shipping cost for returning them to the company. This will be done after receiving the returned products from you.
• In the case of product exchanges, the company will process the exchange for you at the same price or a higher price only. If the new product’s price is higher, you will need to pay the price difference via bank transfer to the company’s bank account.

**The company reserves the right to change or modify any terms and conditions without prior notice. The decisions made by the company are final.